Is there a video that shows me how to use VeriFyle?
Yes, there is a Getting Started video on our YouTube channel in addition to other helpful videos. To watch the Getting Started video, click here:
Can I use VeriFyle for sharing large files?
Yes, VeriFyle is great for sharing large files. VeriFyle does not have a file size limit. Your only limit is the total storage limit of your account (5GB for free users, 50GB for Pro users).
Can I use VeriFyle just for storage?
How can my Guests share documents with me?
Guests can share Documents with you by attaching them to Threads. This means that your Guest must have permission to view at least one Thread in order to share Documents with you.
What if I lost my password?
If you lose or forget your password, you simply need to go to the Login Page and click the link that says, “I need a new password.” We will then email you instructions for resetting your password. Please note: If you have disabled password reset, we cannot recover or reset your password for you.
What does my Guest see?
When your Guest logs in to their account, they will see the name of your Workspace on their Homescreen. When they open that Workspace, they will see only the Threads and Documents you’ve shared with them. They do not see the names of the other Guests in the Workspace (except inside any group Threads you’ve created). As the Host, you can allow different Guests to see different things inside a single Workspace, while you maintain a global view of everything.
Where are my files stored?
Files in VeriFyle are stored in the cloud (not on your computer). This means you can access them from any internet-connected device and it also means that what you store in VeriFyle is safe from ransomware attacks.
Is there a tutorial?
How do I delete or archive a Workspace?
In order to delete a Workspace, you first must put it into your archive. To archive a Workspace, click on the icon to the far right of the Workspace name (it looks like a small cardboard box). Once archived, a Workspace can be deleted by opening the archived Workspaces list (click the arrow to the left of the word “Archive” at the bottom of your list of Workspaces) and then clicking the “X” to the far right of the Workspace name.
What if I delete a Workspace by accident?
It should be very difficult to delete a Workspace unintentionally (we make it very hard to do). Unfortunately, if you delete a Workspace, everything in it is gone and not recoverable.
What makes VeriFyle more secure than other cloud storage/sharing options?
VeriFyle has a patented encryption key management technology that gives each individual item a user shares its own set of keys. Other systems encrypt in bulk, leaving your data vulnerable to bulk attacks where hackers can steal large amounts of data. VeriFyle also offers security features like two-factor authentication and disable password reset, which protect your account from anyone, including us.
How do email alerts work?
Every time you share something in VeriFyle, we send an email alert to let your Guest know that you have shared something with them. These alerts never contain any content – they are simply alerts that tell your Guests there is something waiting for them in VeriFyle. If you would like to manually control when alerts go out, you can choose this option in your Account settings.
My Guest can’t find the Document I shared – what should I do?
Click or tap the name of the Document in the Documents column to make sure you’ve given the Guest permission to view it. Remember that the Host always controls who sees what. The same is true for Threads.
How many Guests can I have in one Workspace?
You can have up to 150 items in any of the three columns inside a Workspace (Guests, Threads, Documents). But you can have up to 1,500 total contacts on your contacts list.
How do I sign a Document in VeriFyle?
If you are a VeriFyle Pro or a Guest of a VeriFyle Pro, you can sign Documents that have been added to Message Threads. To sign a Document, click on the Document name to open the Document’s information window. Next click the “Preview” button to open the Document preview. Then click the purple button at the top of the preview window. This will open a small purple signing tool which can be moved to the location(s) on the Document you’d like to sign. After adding a signature, you can click the purple button at the top of the window again to add additional signatures to the Document. Once all signatures have been added, click “Next.” You’ll then be able to rename the Document (optional) and add a message (optional) before submitting the signed Document back into the Thread where it originally appeared.
How do I request a signature in VeriFyle?
To request a signature from one of your Guests, you must add the Document you’d like them to sign to a Message Thread that the Guest can view. It may also be beneficial to send a message to the Guest requesting their signature, and giving them any relevant instructions (e.g. where to sign, where to initial, etc.).
Why can’t I sign this Document?
Only VeriFyle Pros and their Guests can sign Documents. VeriFyle Pros and their Guests can sign any PDF of any size as well as any DOC(X), PPT(X), XLS(X), TXT or CVS file under 5MB in size. Image files (JPEG, PNG, GIF) cannot be signed in VeriFyle. If you are not a VeriFyle Pro, you can upgrade by logging in and clicking “Upgrade” on your Account page. Digital signing is not available in VeriFyle's mobile apps.
Are VeriFyle signatures legally binding?
VeriFyle can be used in compliance with UETA and the ESign acts. VeriFyle can also be used in compliance with IRS’s Guidance for Electronic Signatures for forms 8878 and 8879. You can read more about how we meet these guidelines on our Compliance Page.
Can VeriFyle be forced to give third parties access to my account?
VeriFyle is currently not under any legal order to reveal the account information for any of our users. If a user chooses to disable password reset, they become the exclusive owner of the key necessary to unlock their account. VeriFyle does not keep an extra key to your account and therefore cannot get into your account or decrypt your data without your password.
If you don't find the answer you are looking for, contact us and we'll be happy to answer any questions you may have.